Privacy Policy

Last Updated: May 20, 2026

Dr. Sahni's Spine Care Clinic & Medical Technology ("we", "us", or "our") operates the website drsahni.com. We are committed to protecting your personal information and your right to privacy. This privacy policy explains what information we collect, how we use it, and what rights you have in relation to it, especially regarding payment processing via Razorpay.

1. Information We Collect

We collect personal information that you voluntarily provide to us when registering on the website, expressing an interest in obtaining information about us or our products, or placing an order. This information includes:

• Personal identifiers (First Name, Last Name)
• Contact details (Email Address, Mobile Phone Number)
• Shipping and billing addresses (for physical delivery of automated beds)
• Transaction records and payment information (processed securely through Razorpay)

2. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. Specifically, we use it to:

• Facilitate account creation and secure email OTP login (via Resend.com).
• Fulfill and manage your orders, payments, returns, and exchanges via Razorpay.
• Coordinate white-glove shipping and installation services for your automated bed.
• Send administrative updates, invoices, and service notifications.

3. Sharing Your Information

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. Our trusted third-party partners include:

• Razorpay: To process checkouts and partial/full booking payments securely. Razorpay handles transaction tokens securely in accordance with PCI-DSS standards.
• Resend: To dispatch system emails, including OTP codes and transaction confirmations.
• Logistics Partners: To manage delivery and physical installation of automated beds.

4. Data Retention and Security

We keep your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

5. Contact Us

If you have questions or comments about this policy, you may contact us at:

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